Ordering Info / Return Policy
Trust that our remaining crew here on our Mansfield, Mo. farm is diligently working to deliver your orders — and we are here to support your gardening. All of us are healthy and doing well, and we hope and pray for your health and safety, too.
Thank you for your patience with us, and for the belief you share with us that gardening makes us all more human and more whole.
RETURN POLICY/Terms and Conditions
All orders are shipped by the U.S. Postal Service, DHL, or FedEx. Estimated time until shipping (amount of time between when you place your order and when it is shipped) is usually 1 to 3 business days (currently 2-3 weeks), though it is our goal to ship orders within 48 hours.
We guarantee your satisfaction on all seeds and products for 2 years from the date of purchase. Seeds are also guaranteed to grow true to type. We generally will not require you to send back your purchase for a replacement or refund. In some cases with larger orders and/or expensive items we may request you return them before we issue a refund/replacement. All products are only eligible for an exchange or refund up to the purchase price of the item.
We are not responsible for return shipping costs. We are in no way responsible for crop failures, insects, disease, floods, drought, terrorism and acts of God.
We will never sell or give away your information. However, we may contact you at any time in the future.
We reserve the right to refuse service because of fraud or for any other reason we deem necessary.
Order Online In Our Secure Web Store!
It is Safe and Easy! We ship internationally and we ship all year! We include a Free gift seed packet with all orders! (our choice)
* We are now offering FREE regular shipping on all North American orders (U.S., Canada, and Mexico)!
Notice: We are no longer able to change orders once they have been placed, due to multiple people and departments that work to finish each order.
Or you can still order the old way...
By Mail or FAX
When ordering by mail or fax, cut the order form out of the catalog and fill it out or write your order on a sheet of paper with your name, address, and phone number. Please include item numbers on seed orders. They are listed right after the variety name, e.g. Roma tomato is #TM110. This will help us get your order to you quickly.
Mail Orders: Send the order with your payment to:
Baker Creek Heirloom Seed Co.
FAX Orders: Use the following number, and either send separate payment to the address at left or include credit card information on the order form.
We have limited phone lines and are no longer taking orders by phone, 417-924-8917. Please mail, fax or place your order online. You’re welcome to call if you have questions, have trouble online or need help.
OUR RETAIL STORES ARE ALL CURRENTLY CLOSED, PLEASE ORDER ONLINE
We apologize, but until further notice, the Village, Seed store, Restaurants and phones will be closed. We will still be shipping orders as quickly as we can. Please contact us by email at email@example.com with any questions.
Other Important Ordering Information:
We accept Checks, Money Orders, VISA, Mastercard, Discover, American Express, and Cash in both U.S. and international funds (If mailing/faxing your order and paying by credit card, please write card number, 3 digit number on back of card, and expiration date on your order.) as well as Paypal (when ordering online).
Note: Orders cannot be shipped until payment has been received by Baker Creek.
USA, Canada, and Mexico shipping:
We are now offering FREE year-round standard shipping on all North American orders!
Notice: We are no longer able to change orders once they have been placed, due to multiple people and departments that work to finish each order. Orders are printed shortly after we receive them, and go into the fulfillment stage. If we happen to be out of an item, we will send you a refund unless we are planning to receive the item in the very near future.
- California customers: Please add 8.00% for all products except gift certificates, and vegetable and herb seeds, which are non-taxable.
- Missouri customers: Please add sales tax to all orders. Effective 10-1-17, Vegetable and Herb seeds are 3.1%. All other items are 6.1%, except for gift certificates, which are non-taxable.
- Connecticut customers, please add 6.35% for all products except vegetable and herb seeds, which are non-taxable.
- Florida customers: Please add 6.00% for products except for vegetable and herb seeds, which are non-taxable.
- Other geographic areas are not subject to sales tax.
The shipping charge for international orders is 20% of the order, with a $5.00 minimum. Processing of International orders may be delayed if your country requires additional documentation. Once your order ships, it could take up to 3-4 weeks to arrive, which we have no control over, as it depends on how long it takes the order to clear customs in your country. International customers are responsible for checking with their local customs office to see what is, and is not permitted to be shipped to their area. We are not responsible, and cannot refund for seeds that are confiscated, destroyed, or returned by customs. You are also responsible for all taxes or customs your country may levy. Due to shipping restrictions, Baker Creek Seed Collections are limited to USA customers only.
WE NO LONGER SHIP TO THE EUROPEAN UNION AND AUSTRALIA. IN SPECIAL CASES WE WILL WORK WITH YOU TO OBTAIN A PHYTOSANITARY CERTIFICATE AND VERIFY WHAT SEEDS CAN BE IMPORTED INTO YOUR COUNTRY. THIS WILL RESULT IN AN ADDITIONAL FEE OF $150 USD. FOR MORE INFO, EMAIL SEEDS@RARESEEDS.COM.
WE SHIP SEEDS ALL YEAR!