Warranty / Return Policy
Returns and Refunds
Seeds
If you have an issue with your order, we will replace it, no questions asked. In limited cases, we may ask you to return the merchandise. We are not responsible for the shipping costs of any product returns. The buyer's failure to return the product upon our request voids this warranty. Please email seeds@rareseeds.com with any issues regarding your order or our products. Returns are limited for 2 years after purchase, see warranty below. Returns and refunds are processed within 2-3 business days.
Two-Year Limited Warranty
What this Limited Warranty Covers
Seeds
Baker Creek warrants that the seeds you purchase from us will, when properly stored, planted, and cared for:
- Germinate at reasonable rates for two years from the date of purchase.
- Grow true to type.
Baker Creek disclaims all other warranties.
Merchandise
Baker Creek warrants that the merchandise you purchase from us is free from defects in material and workmanship. Baker Creek disclaims all other warranties.
What this Limited Warranty Does Not Cover
Seeds
This Limited Warranty does not cover damage to seeds caused by the failure to store them in a cool, dry, dark place. Baker Creek does not warrant how productive the plant that grows from a seed may be because this may be affected by variables outside our control, including weather, soil composition, light, and pests. This Limited Warranty also does not cover damage to seeds or plants caused by the gardener, weather, acts of God, people, or animals.
Merchandise
This Limited Warranty does not cover damage to merchandise caused by attempts to modify or alter the product.
How Long this Limited Warranty Coverage Lasts
This Limited Warranty lasts for two (2) years from the original date of purchase of the product from Baker Creek Seed Company. The duration of any warranty that may be implied in law, if any, is also hereby limited to two years.
Who is Covered by this Limited Warranty
This Limited Warranty covers only the original purchaser of the product. It is not transferrable to subsequent owners or purchasers of the product.
How to Obtain Service Under this Limited Warranty
We value satisfied customers. If the seeds or merchandise you bought from us fail to meet the Limited Warranty, please provide us with the details at: seeds@rareseeds.com, or by mail at Warranty, Baker Creek Heirloom Seeds, 2278 Baker Creek Rd., Mansfield, MO 65704. Where possible, we will ask you to return the product to us. For seeds where that may not be possible, we may ask you for pictures. We are not responsible for the shipping costs of any product returns. The buyer's failure to return the product upon our request voids this warranty.
What Baker Creek Will Do
Once you submit a warranty claim, we will evaluate it promptly. If we determine that the product does not meet our Limited Warranty, we may, at our sole discretion:
- Repair the merchandise,
- Replace the seeds or merchandise, or
- Refund the purchase price of the seeds or merchandise.
Baker Creek will not be responsible for more than the amount paid for the product.
No Other Express Warranty Applies
This Limited Warranty is the sole and exclusive express warranty. We make no other warranties that extend beyond this Limited Warranty. No Baker Creek employee or agent is authorized to alter this Limited Warranty or to make any other warranty on behalf of Baker Creek. Your decisions about how, where, and when to plant seeds are yours alone, and conversations with customer service representatives shall not create express warranties different from this limited warranty.
Limitation on Liability
Liability under this Limited Warranty is limited to replacement of the product or refund of the purchase price. Baker Creek shall not be responsible for incidental or consequential damages. Under no circumstances will Baker Creek be responsible for more than the purchase price of the product. Baker Creek is not responsible for labor or effort the buyer may have spent tending seeds.
This warranty gives you specific legal rights, and you may have other legal rights that vary from state to state. Some states and countries do not allow the limitations or exclusions of relief; incidental, consequential, or indirect damages; or the limitation of liability to special amounts. So the above limitations may not apply to you.