Regarding Shipping Delays
USPS Shipping Delays & What You Need to Know
We have recently observed delays in USPS scanning and accepting packages picked up from our warehouse in Seymour, Missouri.
While USPS picks up shipments from us every weekday, their tracking system is not always updated immediately, sometimes leading to a lack of movement visibility for several days. Additionally, USPS processing hubs across the country are experiencing significant slowdowns, with some delays lasting weeks due to high shipping volumes, staffing shortages, and logistical challenges.
Another issue we’ve noticed is misrouting, where packages are sent to incorrect distribution centers before being redirected to their intended destinations. This adds extra transit time and can further delay deliveries. While most misrouted packages eventually find their way back on track, the additional processing time can be frustrating for customers waiting on their orders.
We try to ship orders from our warehouse within three to five days of being received. (Exceptions may include pre-ordered items or live plants.) However, order fulfillment is just one step in the process—once a package leaves our facility, it is in the custody of the U.S. Postal Service. We continue to use USPS as our primary shipping carrier because it allows us to keep costs low and offer free shipping within the United States. However, we are aware that USPS delivery times have increased due to operational changes within the postal system.
In a filing with the Postal Regulatory Commission, Postmaster General Louis DeJoy signaled plans to reduce the on-time delivery target for first-class overnight flats, first-class mail, and outbound international first-class mail. As part of its Regional Transportation Optimization initiative—which began in 2023—USPS has made several changes that have affected delivery times, including:
- Overnight Mail Holding – Instead of collecting mail at the end of each day and immediately sending it to a processing center, USPS now requires mail to sit overnight at post offices before being transported.
- Processing Center Consolidation – USPS has consolidated many processing facilities into 60 regional hubs, impacting the efficiency of sorting and distributing mail.
A report found these changes have particularly slowed mail delivery in rural areas. While we do everything we can to ensure timely shipments, these USPS changes are outside of our control.
What to Do if Your Order Is Delayed
We understand that these delays can be inconvenient, and we want to ensure you receive your order as quickly as possible. If your package has not arrived within 16 days for free shipping or 7 days for priority shipping, please reach out to us. We are happy to offer a reshipment or a refund to make things right.
We appreciate your patience and understanding as USPS works through these challenges. If you have any concerns about your order, please don’t hesitate to contact our customer support team—we’re here to help
